1. About These Terms
These Terms of Service ("Terms") govern your access to and use of the website located at themaedfirm.com ("Site") and any consulting services provided by The Mae'd Firm, a division of Boldly Mae'd LLC ("The Mae'd Firm," "we," "us," or "our").
By visiting the Site, submitting an inquiry form, booking a discovery call, or entering into a consulting engagement with The Mae'd Firm, you agree to be bound by these Terms. If you do not agree, please do not use the Site or engage our services.
Boldly Mae'd LLC is organized and operating in the United States. These Terms are governed by the laws of the State of Tennessee.
2. Services
The Mae'd Firm provides AI workflow consulting services to small business owners. Services are delivered under separate written agreements (retainer agreements or scope-of-work documents) that govern the specific terms of each client engagement.
These Terms apply to your use of the Site and any pre-engagement interactions — including inquiry forms, chat communications, and discovery calls. The terms of your actual consulting engagement are set forth in your signed retainer agreement, which supersedes these Terms with respect to that engagement.
Important: The Mae'd Firm does not provide legal advice, financial advice, regulatory guidance, or compliance certifications. Nothing delivered through our services constitutes legal, financial, or regulatory counsel. Clients are responsible for consulting qualified licensed professionals for those needs.
3. Website Use
3.1 Permitted Use
You may use the Site for lawful purposes related to learning about and engaging The Mae'd Firm's services. You agree not to use the Site in any way that violates applicable laws or regulations, attempt to interfere with the Site's operation or security, collect or harvest information from the Site without authorization, or use the Site to transmit unsolicited communications.
3.2 No Reliance on Site Content
Content on the Site — including blog posts, articles, case studies, and examples — is provided for informational purposes only. It does not constitute professional advice. Composite examples and scenarios on this Site are drawn from general industry patterns and are not representations of specific client results or engagements.
3.3 Intellectual Property
All content on the Site — including text, graphics, logos, images, and methodology descriptions — is owned by Boldly Mae'd LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from Site content without our prior written permission.
4. Communications & SMS Messaging
4.1 Contact Forms and Chat Widget
When you submit an inquiry through our contact form or chat widget, you are providing your information voluntarily for the purpose of receiving a response from The Mae'd Firm. You consent to being contacted via email or phone in response to your inquiry.
4.2 SMS Messaging
By providing your phone number and opting in to SMS communications — whether through our website chat widget, booking forms, or any other opt-in mechanism — you consent to receive text messages from The Mae'd Firm related to your inquiry or engagement. These messages may include appointment reminders, follow-up communications, and service-related updates.
Message frequency varies. Standard message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance.
We do not share your phone number with third parties for their marketing purposes.
4.3 Email Communications
By submitting your email address through the Site, you consent to receive email communications related to your inquiry or engagement. If you receive marketing emails from us, you may unsubscribe at any time using the unsubscribe link included in each email.
5. Booking, Deposits & Payment
5.1 Discovery Calls
Discovery calls are offered at no charge and are limited to 30 minutes. Discovery calls are a pre-qualification conversation — they do not constitute a consulting engagement or commitment on either party's part.
5.2 No-Show and Cancellation Policy
If you book a discovery call and do not appear or cancel with less than 24-hour notice, The Mae'd Firm reserves the right to require a non-refundable deposit to rebook. The deposit amount, if applicable, will be communicated at the time of rebooking and will be credited toward your first paid engagement should you move forward.
5.3 Paid Engagements
All paid consulting engagements are governed by a signed retainer agreement. Payment terms, refund policies, and engagement scope are defined in that agreement. Monthly retainer fees are non-refundable once a billing period begins.
5.4 Payment Processing
Payments are processed through Stripe. By providing your payment information, you agree to Stripe's Terms of Service. The Mae'd Firm does not store full payment card details.
6. Disclaimer of Warranties
The Site and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components. We make no representations about the accuracy, completeness, or suitability of Site content for any purpose.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Boldly Mae'd LLC and The Mae'd Firm shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or any consulting services. Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.
8. Third-Party Platforms
The Mae'd Firm uses third-party platforms in the operation of our business, including GoHighLevel / LeadConnector for CRM, booking, and workflow automation; Mailgun for email delivery; and Stripe for payment processing. These platforms have their own terms of service and privacy policies. We are not responsible for the practices of third-party platforms.
9. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted to this page with an updated effective date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms. For material changes, we will make reasonable efforts to provide notice.